Privacy Policy

Effective Date：February 1th, 2022

The previous version can be viewed here.

Dear Pitaya Users, as the operator of Pitaya software and related services, we value your data privacy and do our utmost to protect your personal information and data privacy. This Privacy Policy is meant to help you understand what information we collect and why we collect it, and how you can update, manage, and delete your information. This Privacy Policy is part of the Terms of Service and applies to information provided when using Pitaya's website, software and services. We hope you will read this policy carefully.

1 Overview

We would like you to read the full content of this privacy policy. But if you don't have time to read the full story, here are the key takeaways:

• We don't sell your information and data, and we don't help third-party companies use your personal information to promote products. The only way we make money is if you pay for our products and services.
• We use a small number of trusted third-party services to optimize products and services.
• We use cookies for product services and for promotional purposes.
• If you have any questions or concerns about this policy, you can contact us.

2 Information Collection and Usage

What information will Pitaya collect about me?

When you create a Pitaya account, you will provide us with your personal information, including your email / mobile number, password and language preferences. You also have the option to add payment information to your account. If you log in with a third-party account, you will authorize us to access the public information (email address, nickname, and other information you have authorized) that you have registered with a third-party platform to bind to the Pitaya account, allowing you to log in and use the product and related services directly. You can stop sharing this information with us at any time by deleting third-party login access to Pitaya.

We also collect content that you create, upload, or receive while using our service. This includes documents, images, and other information files that you create and edit while using services and / or software.

Information collected automatically

Certain data about your device, your use of this site, software and / or service will automatically be recorded in our system when you use Pitaya, including:

Location information: This is the geographic area (network IP address or similar identifier) where you interact with our website, software and / or services using a computer or mobile device.

Log Information: As with most websites and technical services available over the Internet, our servers automatically collect data and record it in log files when you visit or use our websites, software and / or services. This log data may include IP address, browser type and settings, date and time of use, browser configuration information, language preferences, and cookie data.

Usage information: This information is about the Pitaya website, software and / or services you use and how you use them. We may also obtain data from third-party partners and service providers to analyze how users use our websites, software and / or services. For example, we will know how many users visited specific pages on the site and which links they clicked on. We use this aggregate information to better understand and optimize the site.

Device information: This is data from your computer or mobile device, including unique identifiers, browser types and settings, device types and settings, operating system, mobile network information, and application version numbers. We also collect interactive information between your application, browser, and device and our services, including IP addresses, crash reports, system activity, and the date, time, and reference URL of your request.

Security Information: To ensure the safe operation of software and services, we will collect your hardware model, operating system version number, International Mobile Equipment Identification Number (IMEI), ANDROID ID, unique device identifier, network hardware address (device MAC address), IP address, WLAN access point, Bluetooth, base station, software version number, network access mode, type, status, network quality data, operation, usage, service log. To prevent malware and be necessary for safe operation, we collect information about installed applications or processes in progress, the overall operation, usage and frequency of applications, application crashes, overall installation usage, performance data, and application sources. We may use your account information, device information, service log information, and information that our related parties and partners may share with you upon authorization or in accordance with the law to determine account security, authenticate, detect, and prevent security incidents.

Cookies：Cookies are small text files stored on your device that are used in web browsers to provide personalized content and remember to log in and set up accounts. Pitaya uses cookies and similar technologies, including tracking pixels and web beacons, to collect usage and analytics data to help us provide you with our website, software and / or services, as well as to send you ads for Pitaya products and services when you visit certain pages of the site and certain third-party sites. But even without your permission, we may store absolutely essential cookies, those needed to run the software, including those that allow you to log into a secure area of the software. The cookies we store will expire after you terminate the site session or 15 days later. The aforementioned behavior of hosting absolutely necessary cookies is absolutely necessary for us to provide core service content, and if you do not consent to the license, you will not be able to use any of this software's services. If you do not consent to the license, you will not be able to use the software's services.

We may collect your information from third parties, such as marketing partners and researchers, and share your information with us, as permitted by law. We may combine information received from other sources with information collected from you (or your device) and use it as described in this privacy policy.

In particular, if the information does not identify you individually or in combination with other information, it is not your personal information in the legal sense. When your information can be identified individually or in combination with other information, or when we are unable to connect data to any particular personal information with other personal information, the information will be treated and protected as your personal information during the combination in accordance with this privacy policy.

According to the law, the sharing, transfer and public disclosure of personal information that is decarbonized and ensures that the recipient of the data cannot recover and reidentify the subject of the personal information shall not be subject to separate notification and consent. We will take reasonable steps to avoid collecting personal information that is not relevant to the purpose for which it is being used. If we use your personal information for purposes other than those for which it is claimed and which are directly or reasonably related, we will notify you separately and obtain your express consent before using your personal information.

Information subject to special authorization

When you use this software and related services, you may choose whether to authorize us to use your personal information or permissions in the following functions:

1. Cameras, cameras and photo albums: used to identify QR codes, scan, and take photos to add material.
2. Network communication: used to communicate with the server.
3. Notifications: Used for message push reminders.
4. Storage Permissions: for reporting downloads, feedback, collection functions.
5. Contact book, exact location, camera, microphone, album permissions will not be turned on by default and will only be used for specific functions or services with your express permission. You can also revoke your authorization. It is particularly important to note that even if we do obtain these sensitive permissions with your authorization, we will not collect your information when the functionality or service does not need it.
6. Third-party apps and services: Some third-party apps and services that work with us will request and ask for your permission to access your information before accessing it. Consider carefully your options for such applications and services and your permissions. Data collected by third parties through these applications and plug-ins are subject to third-party policies. We encourage you to read these policies and understand how other companies use your data.

How does Pitaya use my information?

We will use, process and store your information as necessary to fulfil our contract with you and to safeguard our legitimate business interests, including:

1. Used to display user content related to your account and ensure that you have access to this content when using our services.
2. Used for manual proofreading, manual translation, etc.
3. Communicate with you for feedback, make software updates announcements, and respond to your requests for assistance, including account validation support if you are unable to access your account.
4. Help us provide and manage our websites, software and / or services, authenticate users for security purposes, provide personalized user functionality, and improve the functionality, algorithms, and availability of websites, software and / or services.

Does Pitaya censor user content?

Typically, the Pitaya employees won't review the user content you store. Unless, in our opinion, you have violated the Terms of Service, or for customer service support, or we feel an obligation to review your content in accordance with the Terms of Service, or to use it to improve our AI algorithms.

In addition, if you ask us to provide a manual rewrite or proofreadservice, our reviewers may read the user content you submit for this particular service.

Finally, we may view your information as necessary to protect the rights, property or physical integrity of Pitaya and its users, or to comply with our legal obligations, such as responding to arrest warrants, court orders or other legal proceedings.

Will Pitaya share my information?

We will not share your personal information with organizations, companies or individuals other than Pitaya and related service providers, except in the following cases:

1. Share with a third-party service provider: We use service providers to help us meet business operational needs and improve services. We also use service providers to provide specific services and functions, including e-mail communications, customer support services and analytics. We will only share your personal information for legitimate, legitimate, necessary, specific, and explicit purposes, and these service providers can only access, process, or store personal data at our direction. Our service providers have no right to use shared personal information for other purposes unrelated to the product or service.
2. We have your express consent to share your personal data.
3. We consider it necessary to investigate possible violations of these Terms of Service to enforce them, or to investigate, prevent, or take action against illegal activities, suspected fraud, or potential threats to persons, property, or the websites, software, and / or service systems we operate.
4. We may resolve disputes in litigation or respond to legitimate requests from government authorities, including national security or law enforcement, as required by law and order.
5. We need to do so in the course of mergers, acquisitions, bankruptcies, restructurings, the sale of some or all of our assets or shares, public offerings of securities or consideration of such activities (e.g., due diligence). In these cases, subject to this privacy policy, some or all of your personal data may be shared or transferred to other entities.
6. Pitaya and related services are not responsible for privacy protection of other websites if they contain links to other websites, unless otherwise required by law. We may add commercial partners or shared branded sites whenever needed, but we will only provide them with comprehensive information, and we will not disclose your identity.

Will Pitaya release any of my personal information or user content?

We do not share your personal data or user content, except in the following cases:

1. Cases directly related to national security, national defense security, public safety, public health, and important public interests;
2. Cases directly related to the investigation, prosecution, trial and enforcement of sentences;
3. Other circumstances prescribed by law and regulations.

3 Data Storage, transfer, retention and deletion

Where is my data stored?

The information you submit will be processed and stored in the People's Republic of China. " When you use software on an electronic device, the user content you save will be stored on that device and synced with our server. By publishing or transmitting any information to or through our website, software and / or services, you consent to us hosting and accessing such information, including personal data and user content, in China. Please note that Chinese laws may differ from privacy laws where you live.

Is my information safe?

Pitaya is committed to protecting your information security and taking reasonable precautions to protect your information security. Our network services use encryption techniques such as transport layer security protocols to protect your data during network transmission. However, there is no guarantee that Internet data transmission, whether wired or wireless, will be 100 percent secure. As a result, we cannot ensure the security of the information you transmit to us, including personal data and user content; accordingly, you accept the corresponding risks.

We use industry-level encryption technology to encrypt and save your personal information and isolate it through data isolation. For example, we encrypt all information stored on our server and on your terminal device. We always implement these technical measures and organizational practices and may revise them from time to time to improve the overall security of the system. Once we receive your data, we strive to take reasonable physical, technical, and administrative security measures to protect your personal information from unauthorized access, modification, and data damage or loss. The security of locally stored data depends on the security settings of your device. We recommend that you take appropriate measures to protect all computing devices you use related to our website, software and / or services.

If Pitaya finds out about the system security breach, we may try to notify you through the email address you provided us or by posting a notification on this site with information about protective measures, if any. We will also report on the handling of personal information security incidents, as required by regulatory authorities.

Once you have left Pitaya and related services to browse or use other websites, services and content resources, we have no ability or direct obligation to protect any personal information submitted by you on Pitaya and related services, regardless of whether you log in, view or use the above software or whether the website is based on Pitaya links or guidance.

How do I delete my personal data?

You can always delete your personal information by logging into your account, visiting the settings page and deleting your account. More details can be found here. Please note that for security reasons, we will notify paying users to cancel their subscription before we can delete their Pitaya account.

How long will personal data be kept?

You can delete your profile at any time by deleting your Pitaya account. However, we may retain some of your personal information for a reasonable period of time to protect our legitimate business interests, to detect and prevent fraud, and to meet our statutory obligations, including tax obligations, statutory reporting obligations and audit obligations.

Delete Account

To delete your account, log in to your account on Pitaya, click on your profile > My > Account > Delete Account, complete the cancellation process. After deleting the account, your account cannot be recovered and all your personal data stored on Pitaya will be completely removed, unless otherwise required by law.

4 Minors' clause

If you are a minor under the age of 18, you should read and consent to this privacy policy with the supervision and guidance of your parent or other guardian before using this software and related services.

If you are under the age of 18, please do not submit any personal information through this website, service and / or software. We encourage parents and legal guardians to monitor their children's internet use and help implement this policy to educate children not to provide personal information through websites, services and / or software without their permission.

We protect the personal information of minors in accordance with the relevant national laws and regulations. We only collect, use, store, share, transfer or disclose the personal information of minors as permitted by law, with the express consent of parents or other guardians, or as necessary for their protection. If we find that personal information of minors has been collected without prior and verifiable parental consent, we seek to remove it as soon as possible.

5 Will this privacy policy change?

We may update this policy as product iterations, functional services change, and legal policies change, but we will always respect your privacy. We will notify you by email of any significant changes affecting your rights under this policy (up to your most recent email address) or post any other changes to this policy and their effective date in the easy-to-find section of our website, so we recommend you check back regularly to keep up to date with any changes.

Your continued access to or use of this software after this privacy policy update shall be deemed to be your acceptance of this updated privacy policy. If you do not agree with the updated privacy policy, you should stop accessing or using this software.

For major changes, we will also provide more visible notifications (including a call for comment, announcement notification and even a pop-up reminder via Pitaya software). Significant changes referred to in this policy include, but are not limited to:

1. Our service model has changed dramatically. Such as the purpose of processing personal information, the type of personal information processed, the use of personal information, etc.;
2. We have made significant changes in ownership structure, organizational structure, etc. Such as business adjustment, bankruptcy merger and acquisition caused by the change of ownership;
3. Changes in the primary target audience for the sharing, transfer or public disclosure of personal information;
4. Your right to participate in personal information processing and the manner in which it is exercised have changed significantly;
5. When our responsible departments, modes of communication and channels of complaint for dealing with personal information security change;
6. When a personal information security impact assessment report indicates a high risk.

6 Contact us

If you have any questions, comments or suggestions regarding this privacy policy, or if you have any comments or suggestions regarding the use of Pitaya and related services, or if you have any questions regarding the use of the product or service, please contact us by emailing pitaya@shannonai.com. You can also contact us by mail at the following address:

To: Beijing Xiangnong Huiyu Technology Co., Ltd.

Room 3013 of Buildings 15 and 16, Xueyuan Road, Haidian District, Beijing